1. Introduction
OrthoSea is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By using our site, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information you provide directly, such as your name, email, phone number, and company details when you fill out forms or place orders. We also automatically collect usage data including pages visited, IP address, browser type, and cookies to improve your experience.
3. How We Use Your Information
We use your information to process orders, improve our services, send product updates and marketing communications (with opt-out available), comply with legal obligations, and provide customer support.
4. Data Sharing
We do not sell your personal information. We may share it with trusted third-party service providers for payment processing, shipping, and analytics, who are contractually obligated to protect your data. We may also disclose information if required by law or in connection with a business transfer.
5. Data Security
We implement SSL/TLS encryption, secure storage, regular security audits, and strict access controls to protect your information. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to access, correct, delete, or port your personal data. You may also object to or restrict certain processing. To exercise these rights, contact us at privacy@orthosea.com. We will respond within 30 days.
7. Cookies
Our website uses cookies to enhance your browsing experience and analyze traffic. See our Cookie Policy for details. You can manage cookie preferences through your browser settings.
8. Data Retention
We retain your information only as long as necessary for the purposes described in this policy or as required by law. Account data is kept while active and for a reasonable period after. Order records are retained for seven years for tax compliance.
9. Changes to This Policy
We may update this policy at any time. Changes will be posted on this page with a revised last updated date. Continued use of our site after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions about this policy, contact our Privacy Team at privacy@orthosea.com or write to our headquarters address.
OrthoSea Privacy Team
For general inquiries and support, you can also visit our Contact page or reach our customer service team directly. We are committed to responding to all privacy-related inquiries within 30 business days.